Prices and VAT

All prices are expressed inclusive of any VAT payable unless otherwise stated. Price of the items does not include the service charge which will be charged at the rates applicable to the date & time of your delivery.

Availability

If for any reason beyond “Service Provider” reasonable control, they are unable to supply particular item, they will not be liable to you. Please note that they will attempt to deliver substitute lines should selected lines be unavailable unless you request then not to do so.

Acceptance

Your order is an offer to buy from the “Service Provider”. A contract is only formed when they notify you that they have dispatched your order or notify you that your order is available to collect at the store (as applicable). At any point up until then, they may decline to supply the goods to you.

Minimum Delivery Charge Application

If your Order Value is less than “Service Provider” Minimum Order Value, they will add the Minimum Order Charge to the cost of your Order, please note that there is no charge or Minimum Order for pickup.

Delivery

In most cases, one of the “Service Provider’s” delivery drivers will deliver your order. Keep in mind, some “Service Provider” don't have their own drivers and use a third-party delivery service, which could take longer. Delivery will be made to the address specified by you on the completed order form. “Service Provider” will deliver your order to the address specified by you on the order form. Delivery times will be agreed with you at the time of placing your order.
All goods must be signed for on delivery by an adult aged 18 years or over, proof of age will be requested, if the “Service Provider” have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time.
Whilst the “Service Provider” will make every effort to deliver all your goods in the agreed time, they will not be liable if they fail to do so in part or in full due to circumstances beyond their control.
For pickup please remember to have an ID handy when picking your order up. “Service Provider” likes to make sure that your order is heading off with the proper person.

Returns and Refunds

Sometimes you may need to return goods, if you do, you can hand any faulty or poor quality goods back to the driver at the time of delivery or a member of staff at the time of pickup with all the original packaging, tags, labels and the “Service Provider” will arrange for a refund. If you return it to a store, you can choose either a refund or an exchange.
Alternatively please contact the “Service Provider” to discuss faulty or poor quality items or If there’s a problem with your order. You can find their phone number in your order confirmation email.
Please note a payment can only be refunded if a “Service Provider” has not (fully) delivered what was promised.
However, if you have not been able to resolve your issue of refund with the “Service Provider” to your satisfaction, please contact us and we will try to assist you. In appropriate cases, if you have already been billed by us, we may issue full or partial refunds.

Cancellation

For changes or questions about your order please contact directly the “Service Provider” using the phone number given to you on your confirmation email.

Payment

When you place an order through the OrderVago, you will be given a choice of payment options, which may include via credit card, debit card, and direct payment to the applicable “Service Provider”. If you pay for your purchase via credit card or debit card, we will ask for a valid credit card or debit card account, as applicable, which will be billed through the OrderVago, for the purchase price of the applicable order and OrderVago will be the name that appears on the credit card or debit card statement, as applicable.
By selecting cash as a method of payment, you agree to provide the “Service Provider” payment in the form of Pounds Sterling (£) upon receipt of your order. Please note OrderVago, including the Website and mobile App, is not and shall not in any manner be considered the seller of any of the food, beverages, groceries and services ordered.

Compensation

If you are dissatisfied with the quality of any Products or the service provided by a “Service Provider” and wish to seek a refund, a proportionate price reduction or any other compensation, you should contact the “Service Provider” directly to lodge your complaint and, where appropriate, follow the Service Provider's own complaint procedures. If you are unable to contact the “Service Provider”, or the “Service Provider” refuses to deal with your complaint, you can contact our Customer Care Team within 48 hours of placing your Order and one of our Customer Care Advisers will attempt to contact the “Service Provider” in order to request compensation on your behalf. Please note that we have no control over “Service Providers” and the quality of the Products or service that they provide, and we not able to provide, and have no responsibility or liability for providing, any compensation to you on behalf of any “Service Provider”.